TERMS & CONDITIONS
Effective Date: November 2023 2025
Last Updated: October 2025
Welcome to Rico Tico Tours. By booking a tour or using our website, you agree to the following Terms and Conditions. These terms ensure clarity, fairness, and respect for both you and our team, so that every experience with us is safe, enjoyable, and transparent.
Bookings and Payments
All tours must be booked in advance. Full payment or a deposit may be required at the time of booking, depending on the tour. Your booking will be confirmed once payment is received and you receive a confirmation email from us.
We accept major credit cards and other secure payment methods. All transactions are processed through trusted third-party providers.
Cancellations and Refunds
We understand that travel plans can change.
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Cancellations made 48 hours or more before your scheduled tour are eligible for a full refund.
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Cancellations made within 48 hours may not be refundable, depending on the tour type such as retreats and itineraries and partner policies.
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In cases of severe weather, safety concerns, or unforeseen circumstances, we reserve the right to cancel or reschedule a tour. If we cancel, you’ll receive a full refund or the option to reschedule.
Changes to Your Tour
We do our best to deliver the exact experiences described on our site. However, itineraries may change due to weather, park regulations, or wildlife conditions. Any changes will be communicated clearly and always made with your safety and satisfaction in mind.
Health, Safety, and Responsibility
Our tours often involve outdoor activities, nature walks, and wildlife encounters. Participation is at your own risk.
By booking a tour, you confirm that:
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You are physically capable of participating in the chosen activities.
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You’ll follow all safety instructions provided by your guide.
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You release Rico Tico Tours and its partners from liability for any injuries, losses, or damages incurred during the experience.
Partner Tours and Third-Party Services
We collaborate with many local guides and small businesses throughout Costa Rica. When you book a partner tour through us, we act as an intermediary to connect you with that provider. The service is ultimately operated under their own terms and policies, which we review carefully to ensure quality and safety.
Photography and Media
During tours, we may take photos or videos for marketing purposes. If you prefer not to be photographed, please inform your guide before the tour begins. If you see your photo posted on our website & you want it removed, just contact us and we would be happy to oblige.
Privacy and Data Use
Your privacy matters to us. Personal details shared for bookings or communication are used only to deliver your services. For more information, please see our Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: ricoticotours@gmail.com
📱 WhatsApp: English +506-7111-5089 Español +506-6445-6072
📍 Location: Playa Negra Heights, Playa Negra, Puerto Viejo, Talamanaca, Costa Rica