CANCELLATION POLICY
Standard Cancellations
Cancellation Policy: We understand that plans can change. If you need to cancel your tour, please note that cancellations made at least 48 hours in advance will receive a full refund. However, cancellations made within 48 hours of the tour start time may not be eligible for a refund, as we have already reserved guides, park permits, and transportation. If you miss your tour without prior notification, no refund will be issued. Refund processing times vary by payment method: Refunds are typically processed within 3–5 business days. To cancel or modify your booking, please reach out to us via email, WhatsApp, or as soon as possible.
Weather or Safety-Related Cancellations
Your safety, comfort, and the experience are always our first priority.
We do not cancel tours for light or moderate tropical rain. this is the rainforest, after all! Many of our experiences, like nature walks and wildlife spotting, are even more magical in gentle rain. However, if it’s raining extremely hard or there’s thunder and lightning, we may delay or reschedule the activity for your safety.
For snorkeling tours, we require at least 70% visibility in the water to protect the coral reefs, ensure guest safety, and guarantee a great experience. If visibility is too low, we’ll reschedule or issue a full refund.
Group Bookings and Private Tours
For private or group tours with custom arrangements, cancellations must be made at least 7 days in advance for a full refund. Cancellations within 7 days may incur fees based on confirmed transportation, meals, or staffing costs.
Itineraries and Retreats
Custom itineraries, multi-day experiences, and retreats require significant advance planning, coordination, and prepayment for accommodations, transportation, and local partners.
For this reason:
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Cancellations made 15–30 days before the start date are non-refundable.
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We do our best to offer rescheduling or partial credits when possible, depending on the situation and service provider policies.
Your dedicated experience coordinator will always review the specific terms for your itinerary or retreat before finalizing your booking.
Changes to Your Booking
If you’d like to change your tour date or switch to another experience, just contact us directly. We’ll always try to accommodate your request at no extra cost whenever possible.
Force Majeure
In rare cases beyond anyone’s control,such as extreme weather events, natural disasters, or major travel disruptions — we’ll offer flexible rescheduling or full refunds depending on the situation.
Contact Us
To request a cancellation or modification, please reach out:
📧 Email: ricoticotours@gmail.com
📱 WhatsApp: English +506-7111-5089 Español +506-6445-6072
📍 Location: Playa Negra Heights, Playa Negra, Puerto Viejo, Talamanaca, Costa Rica
We pride ourselves on fast, friendly, and personal communication. Every guest deserves a great experience, even when plans need to change.